Refund policy

CUSTOMER REFUND POLICY

CTC-ARI Airports Ltd offers a 30 day returns policy, provided that the item has not been used and is in pristine, resalable condition. Requests for refund will be processed only if the Customer provides the original receipt/proof of purchase. The company reserves the right to refuse the refund of an item. 

For reasons of hygiene, returns of hosiery, underwear, swimwear, worn or washed clothes, food items, earrings, some specific types of cosmetics or other personal items are not accepted. 

Refunds can be executed only in the same payment method and currency used in the original purchase or in the form of a voucher.

This policy does not cover items purchased on discounted price and is in addition to the customer’s statutory rights.